Senior Customer Service Advisor – B&Q | Al Futtaim Retail | Riyadh, Saudi Arabia

Al Futtaim Retail Group is looking for Senior Customer Service Advisor – B&Q for Riyadh, Saudi Arabia location, interested candidate can submit application for Customer Service Jobs in Saudi Arabia.

Post title : Senior Customer Service Advisor

Work Location: Riyadh, SA

Company: Al Futtaim Private Company LLC

Employment Type: Full time

About the Role
The Senior Customer Advisor is responsible to lead your team in delivering a great customer experience by selling the right products to grow sales.

Key Specific Accountabilities:

  • Use all available information to make decisions through the eyes of the customer
  • Communicate and engage effectively with customers, role-modelling a great customer experience
  • Support your Department Manager to manage people well everyday by following the core processes in all aspects of the colleague lifecycle
  • Engage the team to perform every day encouraging a strong colleague voice
  • Spot under performance quickly and manage it well by having effective performance conversations and using appropriate tools to support
  • Identify talent and use tools and talent programmes to support personal growth
  • Understand the impact you have on sales, costs and profit
  • Utilise all available tools and systems to maximise sales and profit
  • Ensure product/project availability is maximised at all times
  • Have a full understanding of the processes relevant to your role and store
  • Take personal responsibility for operating in a safe and legally compliant way
  • Adhere to all policies & procedures relevant to your role
  • You may be required to undertake other duties from time to time as we may reasonably require

About You

To be successfully considered for this role, you must demonstrate the following skills and experience:

  • High school education or equivalent preferred
  • 3+ years team leader or supervisor experience with a proven track record for driving sales and profit results and training and developing a team of individuals, ideally in retail and home improvement industry
  • Strong experience in any of these product categories: Decor, DIY, Garden, Outdoor or Home Living
  • Good command of business English (written and verbal)
  • Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
  • Strong level of numeracy & literacy
  • Leadership and people management skills
  • Strong commercial and store operational experience
  • Understanding of customer experience journey

Apply: Interested applicant can submit application here

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