Sustaining Engineer in Dalian

Job Detail

  • Job ID 64659

Job Description

Join American cloud-computing and Software company Veeva Systems, currently hiring Sustaining Engineer in Dalian , Apply Veeva careers Dalian .

 

Position : Sustaining Engineer

Location : Dalian,

 

Job Details

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
The Role
Veeva is currently seeking a talented Sustaining Engineer to join our Customer-Centric Engineering teams based in Dalian, China. These teams are a critical aspect of our CRM Development group. We have multiple openings, focused on different product suites in CRM. As a Customer-Centric Engineer, you will be charged with sustaining our existing products by troubleshooting and fixing critical issues. You will also help build tools for supporting and monitoring our CRM products. What You’ll Do Troubleshoot critical customer reported issues in the Veeva CRM product suites Learn everything about the Veeva CRM suites/modules and use that knowledge to ensure our customers are successful Build tools to help with detecting, fixing, and troubleshooting product issues  Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues Identify and resolve problems that may impact multiple customers Requirements 1+ years of experience in software support or sustaining role for Enterprise products Self-motivated, eager to learn new software, and thrive on finding issues in existing products Experience with troubleshooting web and mobile apps built with Java, HTML/CSS, APEX and Objective-C Hands-on experience with SQL querying and working with business-critical data Exceptional analytical and problem-solving skills Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations Excellent customer service attitude, communication skills, and interpersonal skills to reduce customer concerns in urgent or critical situations Ability to technically collaborate with product engineers and product managers while troubleshooting customer escalations Experience in scripting (Python, Bash, or similar languages) Good English communication skills – both oral and written Degree in computer science/engineering or equivalent Nice to Have Development experience on Salesforce platform Familiar with relational databases or NoSQL databases. Experience with AWS, AliCloud or similar Cloud Systems Experience using Kibana and the rest of the ELK stack Experience performance tuning or high-performance system design and development Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

 

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