Software Engineer – Sustaining in Columbus

Job Description

Join American cloud-computing and Software company Veeva Systems, currently hiring Software Engineer – Sustaining in Columbus OH, Apply Veeva careers Columbus OH.


Position : Software Engineer – Sustaining

Location : Columbus, OH

Job Details

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.   We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.   Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you – on any given day. Whether you choose to work remotely from home or in our Columbus office – it’s up to you.   Veeva has recently been named the #1 Best Place to Work in Central Ohio by Columbus Business First.

The Role
Veeva is currently seeking multiple talented Sustaining Engineers to join our CRM Development Team. As a Sustaining Engineer, you will be charged with troubleshooting and fixing critical product issues. You’ll also help build tools for supporting and monitoring our CRM products. What You’ll Do Troubleshoot critical customer reported issues in the Veeva CRM products Learn everything about the Veeva CRM modules and use that knowledge to ensure our customers are successful Build tools to help with fixing and troubleshooting product issues Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues Identify problems that may impact multiple customers Requirements 4+ years of experience in software support or sustaining role for Enterprise products Self-motivated, self-described techy/developer, eager to learn new software Experience with troubleshooting web and mobile apps built with Java, HTML/CSS, APEX, C#, and Objective-C Hands-on experience with SQL querying and working with data Exceptional analytical and problem-solving skills Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations Ability to technically collaborate with product engineers while troubleshooting customer escalations Experience in scripting (Batch, Perl, Bash, Ruby, Groovy, or similar languages) Nice to Have Experience with Salesforce CRM and the platform Experience with AWS Experience using Kibana Experience in areas of performance, security, interoperability, compatibility, usability Learn More Engineer Perspective: 3 Reasons to Consider Veeva Engineering at Veeva Perks & Benefits Flexible PTO Allocations for continuous learning & development Annual budget to donate to the non-profit of your choice  #LI-Remote
#BI-Remote Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at

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