Product Support Engineer – SFA in Dalian

Job Description

Join American cloud-computing and Software company Veeva Systems, currently hiring Product Support Engineer – SFA in Dalian , Apply Veeva careers in Dalian .


Position : Product Support Engineer – SFA

Location : Dalian,


Job Details

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
The Role
We are currently seeking a talented Product Support Engineer in Dalian, China, to join our Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences.   As a member of the Product Support team, you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot, and resolve complex issues. The successful candidate will need to learn and adapt quickly, detail-oriented, able to manage multiple tasks and priorities and provide reliable technical support to our customers. What You’ll Do Support domestic and MNC pharmaceutical customers, provide technical support covering all issues related to Veeva China SFA products Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation, or configuration Provide coordinated support for getting new releases and configuration changes into production Interface with engineering, product management, and services when necessary Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues Create and maintain knowledge articles in our customer support portal. Requirements Business English verbal and written communication skills in English 3+ years technology/admin/software/level 2 support /Software Engineering related work experience Bachelor’s degree in a related field Proven ability to collaborate and communicate with customers Experience of working successfully in a rapidly changing environment and handling pressure Excellent analytical skills Availability to work a rotating weekend & holiday on-call schedule Nice to Have Knowledge and background in life sciences and/or CRM Knowledge of SQL database/ability to write queries Experience in Python and System Integration Experience in cloud / mobile platform environment Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.


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