Product Support Engineer – Japanese Speaking in Dalian

Job Description

Join American cloud-computing and Software company Veeva Systems, currently hiring Product Support Engineer – Japanese Speaking in Dalian , Apply Veeva careers in Dalian .


Position : Product Support Engineer – Japanese Speaking

Location : Dalian,


Job Details

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
The Role
We are currently seeking a talented Associate Product Support Engineer in Dalian, China, to join our Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences.
As a member of the Product Support team, you will be supporting our customers as well as internal stakeholders including our Consulting, Sales and Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. A successful candidate will be detail oriented and learn and adapt quickly. They should be able to manage multiple tasks and priorities and provide reliable technical support to our customers. What You’ll Do Support client administrators across multiple organizations and provide technical support covering all issues related to Commercial Cloud products Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration Provide coordinated support for getting new releases and configuration changes into production Interface with engineering, product management and services when necessary Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues Create and maintain knowledge articles in our customer support portal Requirements Excellent verbal communication skills in Japanese and written communication skills in English 2+ years experience in technology / admin / software / level 2 support related work  Bachelor’s degree in a related field Proven ability to collaborate and communicate with customers Experience working successfully in a rapidly changing environment Availability to work a rotating weekend on call schedule Nice to Have Knowledge and background in life sciences and / or CRM Knowledge of SQL database / ability to write queries Understanding of Java, SOAP, REST API,  Experience in cloud / hosted software environment Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.


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