Product Support Engineer in Budapest

Job Detail

  • Job ID 64627

Job Description

Join American cloud-computing and Software company Veeva Systems, currently hiring Product Support Engineer in Budapest , Apply Veeva careers Budapest .


Position : Product Support Engineer

Location : Budapest,


Job Details

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The Role
We are currently seeking a talented Product Support Engineer in Budapest, to join our Product Support Team. You will be part of a young and exciting company that is recognized as the market leader in the SaaS space with our Industry Cloud for Life Sciences.   This role fits in well as the next step in your career path. Are you coming from Level 1 support and want to make your next step? Looking for a broader range of career options starting from Level 2? Veeva has the answer for you, there are multiple opportunities for you to seize.   As a member of the Product Support team, you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. You will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking.   This is a full-time job with optional on-call responsibilities for weekend coverage. You must be based and be eligible for employment in Hungary as Veeva does not anticipate providing support for employment visa/permit processes. What You’ll Do Provide global support covering all issues related to Veeva CRM and Learn everything about our software and use that knowledge to ensure client success Support the client administrators across multiple organizations.  Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues. Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration. Provide coordinated support for getting new releases and configuration changes into production Gather information for analysis, carry out the necessary research, set up test environments, replicate issues locally and propose resolutions or workarounds Be a client-facing representative of the Development and Product teams.  Document new processes and keep existing documentation and tools up to date as the environment changes Interface with engineering, product management and professional services when necessary Attend daily meetings and provide status updates Requirements A self-motivated, self-described techy, eager to learn new software. We look at any and all prior experience, even unofficial. Have you designed a personal website? Built a mobile app for a friend’s company? Tell us about it! Bachelor’s degree OR 2+ years of or support experience Experience in cloud / hosted software environment  Experience in a Software Support role Experience working in small, product area focused teams The desire to learn new soft and technical skills Experience working closely with Development and TechOps Ability to diagnose and use industry-standard tools and techniques to assure the application performs to client expectations (e.g. FTP, Postman, AWS Tools) Fluent in English (intermediate) Analytical mindset, a natural problem solver with a hands-on approach Nice to Have Experience working with CRM Software Knowledge of SQL database / ability to write queries Understanding of HTML, JavaScript Perks & Benefits Allocations for continuous learning & development Health & wellness programs Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.


Tags : Veeva System Careers in Budapest , Veeva Systems Job in Budapest, jobs nearby Budapest, jobs hiring in Budapest , Budapest jobs.

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