Join American cloud-computing and Software company Veeva Systems, currently hiring Managed Services Consultant in Dalian , Apply Veeva careers in Dalian .
Position : Managed Services Consultant
Location : Dalian,
Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is looking for a Managed Services Consultant to become an expert in our China Commercial CRM product. We want someone with a passion for helping China domestic customers achieve their business vision. This role provides offsite, post-implementation services to the China domestic customers. This role will work with the Service, Product, and Development team very closely who are based out of Beijing. Responsibilities Provide post-implementation System Consulting and Administration Communicate with China customers, gathering and analyzing requirements Support the customer-internal System Releases Cycle, including: Customer engagement for the new requirements; Design and enable new product features; Tier 2/3 Incident Troubleshooting; Environment Management; Execute Customer Change Request; Data imports and exports maintenance; Adding/deleting/changing users, setting up security, changing territory and role hierarchy; Build KPI reports based on customers’ requirement; User training/feature education; Best practice sharing Willingness to “wear any hat” is necessary to make the Customer successful Interact with Veeva Product Support on customer’s behalf Grow the capabilities of the team, develop best practices and accelerators Requirements At least Bachelor’s degree in Life Science, Computer Science, Computer Engineering, or related degree Strong Technical background, 5+ years of experience in Python and MySQL. Good understanding of software architect, data model, familiar with SQL Smart and eager to learn new things, ability to work independently in a fast-moving environment Ability to work under big pressure, always commit to the work assigned to him/her Excellent communication skills – Ability to deliver a formal presentation in a workshop, collaborate with diverse stakeholders, and ensure delivery to a high degree of satisfaction Fluent English language proficiency in both verbal and written English Ability to juggle and prioritize Nice to Have Wechat client development experience Customer service or consulting experience Experience in Project Management, Solution Architect, or Solution Consulting, etc. Veeva CRM experience/knowledge Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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