Join American cloud-computing and Software company Veeva Systems, currently hiring Global Service Center Associate – CDMS in Dalian , Apply Veeva careers in Dalian .
Position : Global Service Center Associate – CDMS
Location : Dalian,
Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
GSC Associates provide guidance, advice, and technical support to our end users, ensuring a trouble-free experience with our products and applications. You will work closely with the Customer Success team to maintain a clear understanding of customer success criteria, milestones, and culture within Veeva, and help maintain partnerships with our clients. If you are looking for a career (not a job), believes in going the extra mile to help (has customer success in your bones), and are looking to be a product expert, then let’s talk! What You’ll Do Advise end users on best practices when using CDMS Identify and resolve client issues associated with CDMS Build strong professional relationships with all users of CDMS Provide recommendations/feedback on client service improvements and product development Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers Maintain accurate records of all email/telephone correspondence related to Global Service Center Requests Requirements 1+ year relevant experience in a customer service role Effective communication, organizational and time management skills Professional telephone manner and soft skills Ability to quickly learn and communicate technical information Demonstrated competence in standard computer packages (Word, Excel, PowerPoint) Proficiency in English. Excellent verbal and written communication skills in English Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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