Customer Success Manager in Osaka

Job Description

Join American cloud-computing and Software company Veeva Systems, currently hiring Customer Success Manager in Osaka , Apply Veeva careers in Osaka .

 

Position : Customer Success Manager

Location : Osaka,

 

Job Details

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
The Role
The success of our customers is Veeva’s mission and our commitment, delivered by fostering a pro-active partnership and providing best-in-class services. Our Customer Success Manager (CSM) team is specifically focused on the success of our Vault customers.   Our CSMs are highly skilled individuals with strong life sciences industry experience and eClinical, eRegulatory, or eQuality Systems know-how. Combining our customer knowledge with product expertise, we help customers identify how to add value, adopt best practices, and drive industry transformation. What You’ll Do Own a Customer Success strategy for Enterprise and emerging mid-sized life-sciences customers Establish relationships and consistent touchpoints with key customer stakeholders across IT and the Business to establish a strong Veeva Clinical, Quality or RIM program Effectively demo Vault capabilities including use-cases, best practices, challenges, and how to address known gaps Guide customers on best practices to optimize the consumption of Veeva releases (e.g. change management and validation) Evaluate how customers are managing their Vault investment and identify efficiency and effectiveness gains Effectively influence and drive change within customer organizations Build and manage customer working groups and communities so that our customers have an avenue for peer-to-peer interactions and development of best practices Requirements Job experience in the life sciences companies or service vendors in Quality, Regulatory or Clinical space Proven ability to translate between IT and Business stakeholders to ensure business goals are achieved Proven ability to hold a deep discussion around drug development with life science customers Understanding of life sciences compliance and computer systems validation requirements. Ability to travel Business level in English and Native level in Japanese verbal and written skills Nice to Have Direct experience implementing /consulting on known eClinical, eRegulatory, or eQuality technologies – e.g. Vault Applications, OpenText, DXC FirstDoc, Acuta, Extedo, Amplexor, Trackwise, Wingspan, etc. Detailed understanding of emerging Clinical, Regulatory or Quality industry best practices, trends, and/or standards including DIA Ref Model, eCTD, IDMP, etc. Process or Change Management Certifications (Six Sigma, BPM, ITIL, PROSCI or equivalent, GAMP). Knowledge in life sciences compliance and computer systems validation requirements. Perks & Benefits Allocations for continuous learning and development Health and wellness programs Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

 

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