Customer Onboarding Manager in Lyndhurst

Job Description

Join American cloud-computing and Software company Veeva Systems, currently hiring Customer Onboarding Manager in Lyndhurst NJ, Apply Veeva careers in Lyndhurst NJ.

 

Position : Customer Onboarding Manager

Location : Lyndhurst, NJ

Job Category : Professional Services

 

Job Details

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you – on any given day. Whether you choose to work remotely from home or work in an office – it’s up to you.
The Role
In this role, the candidate will lead and manage all lifecycles for new customer implementations and onboarding within Veeva Digital Events (VDE). Additionally, partner with internal and external stakeholders on discovery requirements for each individual project plan. What You’ll Do Complete the discovery & requirements gathering processes with the customer, per the project plan, and partner with internal teams during business requirements gathering to ensure the most streamlined and required technology and service setup. Appropriate attention was brought to all Compliance related guidelines/guidance received during the discovery Create, review and obtain sign-off of all business documents (Business rules document – BRD, workflows, and SOPs) based on captured requirements during discovery Thorough understanding of extended VDE service offerings (SMC/VSS) and ability to recognize in-line growth opportunities during the onboarding process, i.e, speaker training, advisory boards, congress/product theaters, national broadcasts, moderator assistance, bio creation all while partnering with internal VDE business teams to ensure alignment on the process and ensure a smooth transition of project completion. Effectively communicate task’s status possible delays or setbacks to project stakeholders Subject Matter Expert on all Events supported systems Partner with internal teams to identify system issue/s, assist in UAT testing, and implementation of required functionality, updates, or customizations Requirements College degree preferred or equivalent experience Fundamental knowledge of Veeva Commercial Cloud Content and Engagement product suites is preferred; including by not limited to Veeva CRM, Veeva Vault, Events Management, and Engage #LI-RemoteUS
#BI-Remote Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

 

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