Consultant – EAM Services in Dalian

Job Description

Join American cloud-computing and Software company Veeva Systems, currently hiring Consultant – EAM Services in Dalian , Apply Veeva careers in Dalian .

 

Position : Consultant – EAM Services

Location : Dalian,

 

Job Details

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
The Role
Veeva Systems is looking for professionals who: wish to become experts in the Veeva Commercial Cloud product suite, have a passion for helping customers achieve their business vision, and want to participate in the transformation of the global Life Sciences Industry.
In this position, you will work as a Consultant for our Professional Services Organization, providing post-go-live application services as a subject matter expert of the Veeva Commercial Cloud product suite. You will be primarily focusing on the Veeva CRM application but will potentially develop expertise in our other Commercial products: Veeva Events Management, Vault PromoMats and MedComms, Veeva Nitro, Veeva Network, and Veeva OpenData.
Our customers are Global and we mainly focus to make Asia customers satisfied with our EAM services. Qualified candidates will be able to learn things quickly and willing to grow with Veeva. You need to be capable of engaging with multiple partners using English with good communication skills, manage expectations across parties, and smart in moving things forward and prioritizing tasks. What You’ll Do Provide post-go-live application Consulting and Administration
Manage customer internal System Release Cycles, including: Scheduling and assessment of customer releases Analysis and deployment of new product features Maintenance of Production and Sandbox environments Execute Customer Change Requests
Support Tier 2.5/3 for Customer daily activities, including: Ad-hoc QAs/How-tos and knowledge transfer Troubleshooting system configuration issues Support Data loading/Analysis tasks Interact with various internal Veeva teams including Product Support, CSM, and Product Strategy to ensure customer needs are well understood and the client is satisfied with the product Requirements Strong desire to learn new things Bachelor’s degree in Computer Science, Computer Engineering or similar degree Excellent verbal and written communication skills in English 5+ years’ working experience in IT industry and 2+ years’ experience with facing foreign (English-speaking) customers Ability to work remotely and independently with clients Experience with fulfilling customer needs and managing expectations Ability to juggle and prioritize Nice to Have Veeva CRM, Salesforce.com experience/knowledge SFDC Certifications Knowledge and applicable work experience in the Pharmaceutical and Life Sciences Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

 

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