Case Processing Efficiency Manager in Toronto

Job Description

Join American cloud-computing and Software company Veeva Systems, currently hiring Case Processing Efficiency Manager in Toronto , Apply Veeva careers in Toronto .


Position : Case Processing Efficiency Manager

Location : Toronto,


Job Details

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you – on any given day. Whether you choose to work remotely from home or work in an office – it’s up to you.
The Role
Veeva is looking for an all-star Drug Safety / Pharmacovigilance Adverse Event case processing efficiency manager to help us build the best pharmacovigilance product suite on the market. We’re looking for a high-performing leader with hands-on experience with end-to-end case processing who is eager to drive innovation. In this role, you will be engaging with customers and responsible for developing faster methods that bring efficiency to safety intake and end-to-end case processing. Your work will have an impact on the world and help ensure that drugs, biologics/vaccines, and consumer health products are safe for the public while continuing Veeva’s success as the leading provider in cloud-based technology for Life Sciences. What You’ll Do Be a leader. Build a team of experts and look for opportunities to innovate while keeping up to date with the latest pharmacovigilance industry trends and regulations Be an efficient evangelist. Engage with customers and provide expertise in case processing productivity and efficiency best practices Be hands-on. Regularly use and test the product to provide feedback to Product Managers and engineers Be an expert. Guide internal R&D, pre-sales, and services teams with subject matter expertise and best practices Be an owner. Prioritize end-to-end usability and efficiency enhancements to make Vault Safety the best Pharmacovigilance product on the market Be agile. Test, optimize, iterate Requirements 7+ years of pharmacovigilance experience in the biotechnology or pharmaceutical industry 3+ years managing case processing / PV operations team Leadership and effective collaboration in a team environment Excellent oral, written, and presentation communication skills with the ability to effectively explain efficiency problems and advocate data entry optimizations with internal teams and customers Customer communication experience Excellent organizational skills and demonstrated ability to navigate in a fast-paced environment with changing priorities Previous experience processing cases and oversight of end-to-end case processing Knowledge and experience with international safety reporting regulations and compliance Bachelor’s degree in life sciences or equivalent experience Nice to Have Experience working at CRO or with multiple sponsors Experience with consumer health products or medical device adverse event reporting #LI-Remote Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at


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