Business Systems Analyst – Product Support Systems in Toronto

Job Description

Join American cloud-computing and Software company Veeva Systems, currently hiring Business Systems Analyst – Product Support Systems in Toronto , Apply Veeva careers in Toronto .


Position : Business Systems Analyst – Product Support Systems

Location : Toronto,

Job Category : IT


Job Details

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you – on any given day. Whether you choose to work remotely from home or work in an office – it’s up to you.
The Role
The Business Systems Analyst is responsible for driving improvements in the processes and technologies utilized by our product support teams.  This role works closely with global business teams to effectively identify requirements, define scalable business processes, implement changes, manage project plans and perform release management.  What You’ll Do Builds the foundation for the project efforts by capturing the business context – problem definition, current state definition, objectives, business case, desired future state definition, etc.   Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision. Manage the requirements throughout the project lifecycle by establishing agreements and serving as a liaison between business users and the project team. Facilitate discovery sessions and business process workshops.  Be able to diagram and elaborate current & future state application workflows in detail. Act as the project manager for implementation of the solution – identify stakeholders, risk identification and mitigation, communication, define and drive schedules, escalate internally and externally (as appropriate).  Provide technical and functional expertise across engineering systems.  Serve as SME across various application platforms. Collaborate with cross-functional teams to identify system and process improvements. Lead and execute full development lifecycle activities – design, develop and test enhancements in alignment with internal business process requirements. Provide product support, track escalations, perform root cause analysis and work with vendors to resolve issues.  Document all changes to applications per internal controls. Develop and maintain technical documentation, release notes and conduct end-user training. Requirements Bachelor’s degree in Information Systems, Business Administration, or related field or equivalent work experience 3+ years application requirements gathering and design Market analysis, product comparison, and proposal experience Understanding of application lifecycle management (ALM) Strong Business Analysis and Project Management skills Prior experience in release management High proficiency in verbal and written communication.  Solid presentation skills are desired. Strong attention to detail, goal oriented.  Must be able to effectively manage multiple activities and/or projects concurrently. Versatility, flexibility, and a willingness to work within constantly changing priorities Commitment to excellence in delivery of customer service. Comfortable in working with personnel at all levels of the organization. Nice to Have Working knowledge of Zendesk Help center portal development experience Contact center experience Familiarity with Agile methodologies Perks & Benfits Allocations for continuous learning & development #LI-RemoteCanada
#BI-Remote Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at


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